We want you to be happy with your purchase. Because our products are personal-care items used near the eyes, all sales are final: we can’t accept returns or exchanges, opened or unopened, except for damaged, defective or incorrect orders.
The upside: every bottle you receive ships hygiene-sealed and has never been returned, resold or restocked.
Damaged, defective or incorrect orders
If your order arrives damaged or defective, or isn’t what you ordered, contact us within 7 days of delivery with your order number and a photo. We’ll send a free replacement or issue a full refund, whichever you prefer.
If we need the item back, we’ll email you a prepaid return label, so return shipping is free. You never pay to return a damaged or incorrect order.
All other orders
For health and hygiene reasons, we can’t accept returns of opened or unopened products that arrived in good condition.
Subscriptions
You can cancel a subscription anytime from your account before the next renewal date.
How to start a claim
Email us through our contact page with your order number and a photo of the problem. Refunds are issued to your original payment method within 5 to 10 business days after your claim is approved.