About lashes and lash serums
Why are my eyelashes thinning or falling out?
Common reasons include aging, rubbing your eyes, mascara and makeup habits, lash extensions and curlers, and some medical conditions. Sudden or patchy lash loss is a reason to see a doctor. Read the full guide.
What is the difference between a prostaglandin and a prostaglandin-free lash serum?
Some lash serums contain prostaglandin analogs, related to glaucoma eye drops, which are linked to side effects such as darkened eyelid skin. Prostaglandin-free serums use other ingredients, such as conditioning peptides. Learn more.
When should I see a doctor about my lashes?
See a doctor or eye care professional if you lose lashes suddenly or in patches, also lose eyebrow or scalp hair, or have eye pain, redness, swelling, crusting or changes in vision.
How long does a lash serum take?
Lashes grow in cycles, so give any lash serum 8 to 12 weeks of consistent use before judging. The lash cycle explained.
About XXtraLash
Is XXtraLash prostaglandin-free?
Yes. XXtraLash contains no bimatoprost or other prostaglandin analogs. It uses conditioning peptides and four bioengineered sh-polypeptides.
How do I use XXtraLash?
Twice daily, morning and night, brush one thin line along the base of your upper and lower lashes on clean, dry skin. Step-by-step guide.
Can I use XXtraLash with contact lenses?
Yes. Remove your lenses before applying, and wait until the serum has fully dried before putting them back in.
Is XXtraLash safe for sensitive eyes?
It is a prostaglandin-free cosmetic. Patch test first, keep it out of your eyes, and stop use if irritation occurs. If you have an eye condition, ask your eye doctor before use.
Can I use XXtraLash while pregnant or breastfeeding?
Please ask your doctor before using any lash serum while pregnant or breastfeeding.
Orders & shipping
How do subscriptions work?
Subscribe and save 10% ($103.50 per bottle). You choose delivery every 1, 2 or 3 months, and you can skip, pause or cancel anytime from your account before your next renewal.
Where do you ship, and how much is shipping?
We currently ship within the United States. Standard shipping is $9.99.
What is your return policy?
Because XXtraLash is a personal-care product used near the eyes, all sales are final. If your order arrives damaged, defective or incorrect, contact us and we will replace it or refund you. See our returns policy.
How do I contact you?
Email cs@getlongerlashes.com or use our contact page. We aim to reply within one business day.